Refund and Return Policy – ZoriMavel
Effective Date: January 8, 2025
At ZoriMavel, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a clear and hassle-free refund and return policy. Please read through the following guidelines to understand our process for returns, exchanges, and refunds.
Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
Return Period
You must initiate the return request within 30 days from the date of receipt of your order.Condition of the Item
The item must be unused, undamaged, and in its original packaging, including all tags, labels, and manuals. Items that have been opened, used, or damaged are not eligible for return unless they are defective.Non-returnable Items
Certain items are not eligible for return, including:- Customized or personalized products
- Gift cards
- Final sale items
- Downloadable products or digital goods
Proof of Purchase
A receipt or order number is required to process your return. If you can’t find your order number, please contact us, and we’ll assist you in locating it.
How to Return an Item
To return an item, follow these steps:
Contact Us
Email our customer service team at info@zorimavel.com within 30 days of receiving your order. Please include your order number and the reason for the return in your message.Return Authorization
After contacting us, we will provide you with a return authorization and the return address. Do not send any items back without receiving this authorization.Ship the Item
Once you’ve received the return instructions, carefully pack the item in its original packaging to prevent any damage during transit. You will be responsible for return shipping costs, except in cases where the item is defective or we made an error in fulfilling your order.Refund or Exchange
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund or exchange request. If approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your original payment method.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately. We will provide you with a prepaid return label and issue a full refund or replacement once the damaged item is returned.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process. Once we receive the returned item, we will send out your new item. If the exchange involves a price difference, we will either refund the difference or charge you the additional amount.
Refunds
Refunds will be issued to the original payment method within 7-10 business days after we receive and process the returned item. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees, unless the return is due to a defect or error on our part.
Late or Missing Refunds
If you haven’t received a refund after the specified time, please check with your bank or credit card provider first. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@zorimavel.com.
Changes to This Policy
We reserve the right to update or change this refund and returns policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. Please check this page periodically for updates.
Contact Us
If you have any questions regarding our refund and return policy or need further assistance, please feel free to contact us at:
ZoriMavel
Street: 5449 11th St Malone, Florida(FL), 32445
Phone number: (850) 569-5194
Email: info@zorimavel.com
Website: https://zorimavel.com/