Sales Policy – ZoriMavel
Effective Date: January 8, 2025
At ZoriMavel, we are committed to providing our customers with a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions under which we sell products to you. By placing an order through our website, you agree to be bound by the following terms and conditions.
Products and Availability
We make every effort to ensure that the products displayed on our website are available and in stock. However, due to high demand or unforeseen circumstances, certain products may become out of stock or discontinued. We reserve the right to limit quantities of items that can be purchased, and we cannot guarantee product availability at all times.
If a product you ordered is out of stock or unavailable, we will notify you as soon as possible and either offer an alternative product, a backorder option, or a refund.
Order Process
To place an order with ZoriMavel, you need to add the items you wish to purchase to your shopping cart and proceed to checkout. During the checkout process, you will be asked to provide the following information:
- Shipping address
- Billing address (if different from the shipping address)
- Payment information
Once your order is placed, you will receive an order confirmation email with the details of your purchase. This confirmation does not constitute acceptance of your order. Your order is only considered accepted once we process your payment and ship the item.
Pricing
The prices displayed on our website are in USD and are subject to change without prior notice. The price of an item does not include taxes, shipping fees, or any applicable customs duties. These charges will be calculated during the checkout process, and you will be notified before finalizing your purchase.
We make every effort to ensure that the prices on our website are accurate. In the event of a pricing error, we reserve the right to cancel or amend any orders placed at the incorrect price. If your order is affected, we will notify you as soon as possible and provide options for resolving the issue.
Payment Methods
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment options, as available
By providing your payment information, you confirm that you have the right to use the payment method and that the information is accurate and valid. Payments will be processed at the time of order submission.
Shipping and Delivery
We offer multiple shipping options to cater to your needs. Shipping costs and delivery times vary based on the shipping method you select and the destination. You will be provided with estimated shipping costs and delivery times at checkout.
Once your order has been processed and shipped, you will receive a tracking number to monitor your shipment. We are not responsible for delays caused by the carrier, customs, or unforeseen circumstances.
Shipping Costs:
Shipping costs are calculated based on the weight and size of the items in your order, as well as the delivery destination. You will be shown the exact shipping cost before finalizing your order at checkout.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. We can cancel an order before it is shipped. However, once an order has been processed or shipped, we are unable to cancel it. In such cases, you can return the product for a refund according to our Refund and Returns Policy.
Customer Responsibilities
As a customer, you are responsible for providing accurate information during the checkout process. This includes your shipping address, billing address, and payment details. Any delays or issues caused by incorrect information may result in delayed shipments or additional fees.
Promotions and Discounts
We may offer promotions, discounts, or special deals from time to time. These promotions will be subject to specific terms and conditions, including expiration dates and product exclusions. We reserve the right to modify or cancel any promotion at our discretion.
International Orders
We ship internationally to many countries. International customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. These fees are not included in the price of the product or the shipping cost and will be collected by the local authorities upon delivery.
Note: International shipping times may vary, and we cannot be held responsible for delays due to customs processing or other factors outside of our control.
Limitation of Liability
In the event of a dispute, ZoriMavel’s liability is limited to the value of the product(s) purchased and does not include any indirect, consequential, or punitive damages. Our liability is limited to the maximum extent permitted by law.